Terms and Conditions

Payment

  1. Payment methods on our website are in the form of EFT, YOCO or Snapscan.
  2. EFT payment has to clear in our bank before the goods can be released. YOCO and Snapscan have to approve the transaction before the goods can be released. This process is usually the following day after the transaction.
  3. YOCO accepts all major cards and is protected by 3D Secure.
  4. Snapscan is powered by Standard Bank, to utilize this payment method you will need to download the Snapscan app and follow the prompts to set it up and make payment.

Agreement of sale

  1. Taylor Made Coffee & Roastery cannot be held liable if items are placed on a wish list and later purchased and there may be an issue with stock availability.
  2. At Taylor Made Coffee & Roastery we aim to supply the freshest roast possible, we roast in small batches to make sure that the stock does not stand for months on end.
  3. If you would like a specific bean roasted to your taste and profile we can do it but we would need two to three days to compile your roast, you will be liable to take the full 2.5kg that is roasted under that profile. We will need full payment before the roast can be done.

Shipping

  1. Shipping may only be to an address within the borders of South Africa.
  2. We make use of “The Courier Guy” for deliveries. Main centres are classified as: Pretoria, Johannesburg, Cape Town, Durban, Bloemfontein, Polokwane and Port Elizabeth.
  3. Please ensure that our courier does deliver to your area before your order. Shipping to outlying or remote areas, like farms and game reserves, may attract an additional fee. We will inform you before your order is processed.
  4. Please note that some areas are serviced less than others and may take a day or two longer to get to you. in most cases courier is 2-3 days.
  5. Taylor Made Coffee & Roastery is not liable for couriers misplacing orders. We will assist where we can to recover or redirect.
  6. PEP and Postnet take 3 to 4 days to arrive at the destination provided.

Cancellation/refund Policy

  1. Orders can be cancelled before the order has been sent with our courier, if the order has gone out with the courier the customer will be liable for the courier amount.
  2. If we can’t get stock of the beans for any unforeseen circumstance the customer will be refunded in full.
  3. If the customer is not satisfied with the product they can return the product in the original packaging to us for refund or replacement of the product. Courier fee cannot be refunded.